I was set up with Ace through Atlas when looking for somebody to move me and my boyfriend from southern California to Seattle. From the very start, Ace was an absolute joy to interact with. I was first set up with a gentleman for a mobile video call to go over all of the stuff that I had. He then sent me a quote for the move. After getting a competitive quote from another company, I reached back out to Ace. I was told that they were so confident on the weight of my items, that they would be willing to do a binding price as well as knock another several hundred bucks off. All of this while my contact was actually out of state for a week long conference. He and his manager were consistently friendly, helpful, and quick to respond. I was then connected with another Ace representative to cover the moving logistics. She was awesome as well. She made sure everything was taken care of, and any questions or restrictions I had, she was very attentive to. We even had strict restrictions at the destination address, and she handled it like a champ. Both the gentleman that packed my stuff, and the ones that unpacked, were professional and friendly.
Now for the issues (don’t worry, there are very very few):
There was a mix-up with delivery. We live in a condominium building that has a very small load dock. So, we got the condo and Ace in contact very early on to make sure truck size logistics were handled. Well, they showed up in a truck that was about a foot too tall for the load dock. So, we had to essentially have them illegally park to unload. Luckily, the unload was quick and security only gave a warning very close to the time they were done.
There was one piece that was ever so slightly damaged, but nothing considerable. We also have one item that mysteriously vanished despite having all tags accounted for. But considering that is the extent of the damage to the moved items, it’s pretty miraculous!
Lastly, when they were putting our bed together, they hit the wall and caused about a half inch deep, inch and a half long chip/dent in the wall. They apologized, took photos, and reported it in their paperwork.
I reached out to my logistics contact and explained to her the truck mix-up and the damage. She ended up taking off all additional charges (long distance carry charge, etc) due to the truck mix-up and sent me a claims form for the wall and product damage.
Overall, the process was easy and everybody was awesome. I will certainly go through them again for future moves! They are the best moving company I’ve gone through! Extremely minor problems in the long run!