As a transportation business, Ace Relocation has been considered essential during the pandemic and allowed us to continue our operations. Because of that, Ace Relocation is working to mitigate the risk associated with COVID-19 by following industry guidelines and government regulations when we interact with the public or handle our customers’ belongings.
Because Ace Relocation works independently across the U.S, state and city COVID-19 regulations have varied. But through the dedication we share to customer service, we’ve worked together to outline relevant state and local guidelines on increased safety measures to protect those we serve.
Q: I need to schedule a survey to receive a moving estimate, but don’t feel comfortable having outsiders in my home right now. What should I do?
A: We now have a virtual survey option offered through a free mobile app that instantly connects our customers with our crews to receive an accurate estimate on moving services, no onsite visit required.
Q: What other no-contact options do I have for the day of my move?
A: Aside from our virtual survey option for moving estimates, Ace Relocation is utilizing tools like electronic documents or other no-contact methods to obtain items like customer signatures.
Q: Are the trucks and moving equipment used for my move cleaned and sanitized from the previous move?
A: Our agents and Professional Van Operators (PVOs) have increased sanitation measures for their trucks and moving equipment. Additionally, trucks are being cleaned thoroughly between moves, and alcohol-based cleaning products are being kept in stock.
Q: Will the moving crews who come into my home have the necessary PPE to keep me and my family safe?
A: Ace Relocation is actively complied with local, state, Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines to social distancing, personal protective equipment (PPE), and mask mandates to ensure the safety of their teams and customers.
Q: What other measures are being taken to help stop the spread of COVID-19?
A: Ace Relocation has implemented social distancing for PVOs and limited PVO/customer contact during a move.