To preface this it is important to note that I moved 3 times last year (great year) and am a Senior Global Manager at Activision Blizzard in Customer Service. I note this because I have had the opportunity to try several different movers, and my career has been in Customer Service. I want you to know (and anyone else you care to copy this to) that this has been the best moving experience I have ever had. To begin, the price was fair. One cannot overstate this, as many companies seem to very shady in their "estimates". Secondly the first and second layer of service from both of you (Eric and Vanessa) was exceptional. Friendly, prompt and I always felt like I knew what exactly was happening. I truly felt like a team was working to make my experience good. And finally (and perhaps most unlike my previous experiences) the driver and movers were amazing! Dorian gave me several calls to make sure I understood what happened next, and then (the best surprise ever) he showed up at exactly the time and date he said he would! I'm sure you are aware that most companies hardly ever do this, acting like Cable Companies showing up somewhere in a two day spread. Nope, you guys nailed it! Dorian and his crew were pleasant, fast, and a joy to have here. And call it old fashioned, but they showed up in uniforms, which I felt added to the air of professionalism that this whole experience had. In short guys, I will be recommending your services to any and all of colleagues going forward. This was a fantastic service, and I can't tell you how much I appreciate it. Send this to your bosses, you deserve a raise!
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